Power of the Consumer- Sustainability: Consultant Shruthi Rao talks to BGF

Shruthi Rao has over a decade of experience in sustainability project management, from inception to implementation. She has worked on environmentally sustainable projects across various industries, including education, newspaper publishing, and IT, encompassing areas such as carbon and water footprint analysis, data center energy efficiency, life cycle assessment (LCA) and e-waste management, and building business case for renewable energy. Working at A Clean Future (ACF) as a managing consultant, Rao is currently expanding her study of sustainability to the garment industry keeping in mind all three levels- health, social and environmental.


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BGF- Is it possible to make fashion, which is such a niche and extravagant industry, sustainable?

Rao- Absolutely! It can be made sustainable and we want to start with apparel in the light of the recent events in the garment industry. Not only are there labor issues and work place safety issues but fashion is also one of the most environmentally polluting industries, especially with chemicals and water. ACF has a think tank component that is aimed at bringing people together to talk about what are the gaps that need to be identified for sustainable fashion. When we did some research, we looked for markers of sustainability of the fashion industry. Food industry has labels, construction has ‘green building’ options, but there is nothing for apparel, nothing that says how sustainably they were made. That is the talk of 2013. We at ACF want to look at sustainability from sourcing of raw material to manufacturing to production to use and disposal.


BGF-What is the final aim of ACF’s project?

Rao-As a think tank we try to identify gaps. The history of the fashion-industry shows that it is not a forward-thinking industry, not even their technology and business models. But what they respond to, very quickly, is consumer demand. The only way to bring about change in the industry is by leveraging consumer demand. We realized that there was no way to convey to consumers, while they shop, whether the garment was made sustainably or not. Currently, the only way is to research brand reputation and brand reputation can be easily skewed or mislead. We started looking for product-level information for consumers. Every garment bears information on how to iron or wash or where it was made, but nothing on how it was made. So we decided to conduct a market assessment to see if consumers would be interested in such information at a product level. We launched our internet survey about a month ago and 400 people have already filled it out. Our plan is to publish our findings about this consumer insight in a white paper and then raise awareness on how much consumers would like to know about these issues. We are trying to understand what are those cultural idiosyncrasies are that make consumers choose one garment/brand over another. We want to find out all aspects of sustainability and then find a way to describe it in a simply packaged manner- like a label on a garment. We also want to speak with fashion industry representatives and see what’s possible for them and if they would be ready for a label. We think companies like Patagonia and Eileen Fisher would be interested in communicating their responsible actions to people. We are also interested in finding out if retailers and departmental stores would be interested in reserving a section for sustainable clothes if brands and consumers express interest and willingness.

The Sustainable Apparel Coalition came up with the Higg Index – a standardized way of collecting information from all companies. From the industry-side there is effort going on. But there is not much happening at the other end. We hoped to bridge the gap and initiate effort from the consumer side too.


BGF-How will you source information on sustainability and how do you plan to present it?

Rao-We can’t go by what brands say so we are looking at combining information from each brand to get this information. For this, we’ll refer to the Higg Index. The Higg Index is a way of organizing all available brand information such that it is easily and readily available to the public. If I want to, I can go to a company’s annual report to find out how sustainable they are but for an end consumer, this is not always possible. We are looking into different methods- either take information from the public domain and display it, or communicate with fashion brands and use their information to convey it to consumers or work with Sustainable Apparel Coalition to deliver their research. We’re conducting an evaluation project to assess which method works best.

Our aim is to avoid confusing labels, like the ones that exist in the food industry. We want to standardize our information and present it in a way that resonates with the larger group not just the ones who are sustainably inclined. We want the information to be readily available so consumers don’t have to conduct independent research. Campaigns like GoodGuide are good for people who care enough to look. We want to find a way that makes product information available without the extra step of searching for it. 

As our next step, we want to do industry surveys and get industry feedback on how to present this information about sustainability to consumers.

To read more about ‘A Clean Future’s’ sustainable fashion initiative and its consumer survey, please click here.





“Sustainability encompasses not only the environment, but human rights, labor rights, and development”- Michael Posner in conversation with BGF

A distinguished leader and highly respected advocate for human rights, Michael Posner, has contributed extensively to the cause throughout his career.  Former Assistant Secretary of State for the Bureau of Democracy, Human Rights and Labor at the State Department, Posner helped establish the Fair Labor Association (FLA), an organization that strives to improve working conditions in the apparel industry through collaborative efforts and dialogue with corporations, universities and NGOs. In 2013, Michael Posner joined New York University’s Stern School of Business, as Professor of Business and Society, to launch the first-ever Center for Business and Human Rights.  This center will serve as resource tool for students to teach them the value of human rights in business, and will also work as a facility for public education and advocacy.

In this interview with Boston Global Forum (BGF), Michael Posner talks about the genesis and growth of the FLA, the need for collaborative effort from companies and governments to impact human rights issues, the urgency to educate consumers about their products and the definition of  ‘sustainability’ in business.

Michael Posner. Credit- NYU/Stern
Michael Posner. Credit- NYU/Stern

BGF: What were some of the challenges you faced when setting up the Fair Labor Association (FLA) in the 1990s? Did you get a lot of support from companies or did you have to work hard to motivate them?

Michael: That’s a big question. The FLA grew out of a White House initiative called the Apparel Industry Partnership, which was precipitated by crises in both Central America, with Kathie Lee Gifford producing goods for Wal-Mart in Honduras, and in the United States, where a Labor Department investigation revealed a group of Thai women being held against their will in factories in east Los Angeles. In response, President Clinton and Secretary of Labor Robert Reich created the Apparel Industry Partnership (AIP) that brought companies, unions and NGOs to the table. I don’t think very many people had high hopes for the AIP but at the same time, they didn’t want to not be there. The expectation for many was that the first meeting in August of 1996 also would be the last meeting. In fact, when Robert Reich convened a second meeting a month later he said, “the fact that we’re all meeting the second time means that this has exceeded our wildest expectations.”

Over time, trust grew among the group and participants stayed at the table. We spent a year-and-a-half defining standards for working conditions in the apparel industry and developing a methodology for implementing an agreement on standards. During this period, Guess Jeans and Kathie Lee (representing Wal-Mart) dropped out of the group. The unions, too, dropped out after an intense internal fight. At the end of the day, the American Federation of Labor and Unite Union made a judgment that they couldn’t support an agreement that made it easier for companies to go to China and places where union activity was restricted. Even without these companies and unions, there was enough trust and confidence in what we had developed that we were able to launch the Fair Labor Association in 1999.

BGF: Why do you think companies dropped out? Is it just about profits and about the money that it takes to enforce worker safety standards or does it stem from larger issues like a fear of responsibility or obligation?

Michael: It’s more complicated than that. On the one hand, there are issues of brand reputation. It’s easier for a highly brand-sensitive company like Nike or Adidas to devote resources to improving working conditions than it is for a company like Wal-Mart that competes on the basis of low prices. Many companies think about these issues in terms of reputational risk and mitigating the potential of ending up on the front page for producing products using sweatshop or child labor.

On the other hand, companies are also thinking about these issues in terms of business sustainability. Companies in the manufacturing sector need a reliable supply chain that can produce quality products on schedule and to their design specifications. Decent working conditions and factory safety undergird the sustainability of this system. The premise of the FLA is that no company can successfully address these issues acting alone. Companies facing common human rights challenges in the same industry will be more successful if they work collectively. In many ways, this is the hardest part because these companies are fierce competitors and they’re not comfortable disclosing their vulnerabilities to others in the same industry.  Despite the discomfort, many companies have recognized that they need critical mass to make a difference and have found ways to work together.

BGF: Do you think that companies in the west have enough power to yield immediate influence in poor countries like Bangladesh, where political and social reform might take several years to come about, if at all?

Michael: These are a big, seemingly intractable problems. Bangladesh is an exceedingly poor country that took advantage of trade quotas in the 1970s by quickly building up infrastructure to produce high volumes of garments very cheaply. While Bangladesh is the world’s second largest producer of readymade garments, it remains a very weak state and there is little enforcement of safety or labor regulations in the garment sector.

In the long term, a stronger national government with the capacity and inclination to regulate its domestic industries is the obvious solution to protecting workers’ rights and enhancing workplace safety. But as you say, that kind of reform will take years and even decades. In the mean time, there is a governance gap. It’s tempting to say that big Western multinationals can fill that gap on their own. But the reality is that while the brands are a very important player, they cannot do it alone. In the short- to medium-term, enhancing working conditions in Bangladesh will require action by the brands, the government, the local manufacturers’ association, Bangladeshi and international civil society, Western governments, the ILO, and the international financial institutions.

The larger fundamental issue is how do you think about a sourcing model that allows global brands and local manufacturers to grow their profits while ensuring worker safety, well-being and dignity.

BGF: What advice do you have for Boston Global Forum, a non-profit based in the US? Shall we focus on consumer education or government policy or something completely different?

Michael: I think the answer is all of the above. You’ll have to decide where you have a unique capacity to make a difference. I know Governor Dukakis has thought about statutory regulation in the United States focused on business and human rights. I don’t know if that’s politically possible, but it’s certainly the way issues like corruption have been dealt with.

Another aspect that is very important is the consumer piece. Consumers have a difficult time differentiating among companies and understanding what their choices are when it comes to ethically produced products. There’s a lot of work to be done there.

Third, there needs to be a broader discussion of what ‘sustainability’ means. When many companies talk about sustainability, they’re really talking about environmental concerns. That’s a very narrow understanding of sustainability. In my mind, sustainability encompasses not only the environment, but human rights, labor rights, and development. There needs to be a broader frame and a group like Boston Global Forum can play a role in identifying those companies that are willing to think more broadly about business sustainability over the long-term.