How AI Will Change The Way We Work In 2020

Feb 2, 2020News

If there is one technology that has become the buzzword of this decade, it would be artificial intelligence (AI).

In the beginning of 2010s, consumer natural-language processing (NLP) allowed us to talk to our phones and control smart home appliances reliably. At the time, a lot of people expected NLP to explode in other domains, but it never really materialized, either because of poor implementations or a focus on other types of development.

However, over the next decade, we can expect to see NLP put to use in complex software to lower the barrier to entry. For example, customer relationship management (CRM) software, which is crucial for any business, is finding higher adoption among salespeople thanks to conversational AI. The application of AI in different software also helps in identifying repetitive tasks and automating them, thereby improving employee productivity.

The organizations that will be most successful using AI over the next decade are the ones implementing single-vendor technology platforms today. If data is scattered in applications using different data models, it’s going to be difficult to work with. But when all data is on a single platform, it’s much easier to feed it into a machine-learning algorithm. The more data that’s available, the more useful the predictions and machine-learning models are going to be.

Regarding to AI development and impact for our society, the Michael Dukakis Institute for Leadership and Innovation (MDI) established the Artificial Intelligence World Society Innovation Network (AIWS-IN) to monitor AI developments and uses by governments, corporations, and non-profit organizations to assess whether they comply with the norms and standards codified in the AIWS Social Contract 2020.

The original article can be found here.